Telecare Distress Centre of Peterborough
The Telecare Distress Centre of Peterborough (registered as Telecare Distress Centre of Peterborough Inc., business number 898104120RR0001) is a Canadian nonprofit organization providing 24/7 crisis intervention and emotional support through a confidential telephone hotline. Established to serve individuals in distress, loneliness, or despair, it operates with a mission to offer immediate contact with trained, nonjudgmental listeners.

History and Affiliation

Affiliated with Telecare Distress Centres of Canada and Life Line International, the organization is one of four Telecare crisis centres in Canada. Its structure relies on volunteer responders trained in active listening and crisis intervention techniques.

Services

The centre provides free, anonymous support to callers dealing with relationships, grief, financial stress, depression, suicidal ideation, addiction, and health-related concerns. Volunteers assist callers by offering empathetic listening, referrals to community resources, and non-directive guidance. Services are available to all demographics, including children, teens, adults, and seniors.

Operations

Volunteers undergo training to handle crisis situations while maintaining strict confidentiality. The organization emphasizes anonymity for both callers and staff, operating without formal appointments or fees. Its geographic coverage includes Peterborough, Kawartha Lakes, and surrounding areas.

Mission and Vision

The centre aims to ensure access to compassionate support, strengthen crisis intervention capacity, and empower individuals to cope with personal challenges. Its vision centers on fostering resilience through immediate, judgment-free assistance.

Funding and Structure

As a registered charity, Telecare Distress Centre of Peterborough relies on donations, grants, and volunteer contributions. It emphasizes community-based support, reflecting a grassroots model of crisis care.