ConnexOntario Health Services Information
ConnexOntario Health Services Information (business registration number 897456679RR0001) is a nonprofit organization that provides Ontario residents with free, confidential support and system navigation services for mental health, addiction, and problem gambling challenges.

Overview

ConnexOntario operates as a provincial resource, offering 24/7 access to information through multiple communication channels, including phone, text, live chat, and email. Its services include direct referrals to treatment programs, crisis support guidance, and educational resources. The organization maintains Ontario’s most comprehensive database of mental health and addiction services, which includes programs funded by the Ontario Ministry of Health, charities, and other governmental agencies.

Services

• Helpline Support: Trained specialists provide personalized assistance, helping callers identify local treatment options, crisis lines, self-help groups, and harm-reduction programs.
• Resource Database: Publishes an up-to-date directory of addiction medicine clinics, mental health services, and problem gambling supports, including Rapid Access Addiction Medicine clinics offering same-day care.
• Public Reporting: Generates statistical analyses and reports to inform provincial policy development and resource allocation.

Background

ConnexOntario serves individuals seeking help for themselves or others, with over 25% of helpline inquiries originating from concerned family members or friends. While not a crisis line, staff assist in connecting callers to emergency services when needed. The organization emphasizes accessibility, providing interpretation services in over 170 languages upon request.

Governance and Reach

As a registered nonprofit, ConnexOntario collaborates with healthcare providers, government bodies, and researchers to improve Ontario’s addiction and mental health service infrastructure. Its reporting tools support strategic planning for public health initiatives across the province.